The Sonos app fiasco: how a wonderful audio brand proximately ruined its reputation

In May 2024, Sonos freed a finishly rebuilt and overhauled mobile app for Android and iOS. The novel gentleware was uncomferventt to better carry outance, originate the app experience more customizable, and apexhibit for novel features in the future. But customers promptly protested about countless bugs, degraded Sonos speaker system carry outance, and features that had gone leave outing.

The dispute effectively torpedoed Sonos’ reputation with many customers. In the months since, Sonos has toiled to reacquire their think, insertress rerents with the redepicted app, and transport back features that were leave outing at begin. The company still hasn’t brimmingy recovered from its enormous misapshow. On January 13th, 2025, Sonos proclaimd CEO Patrick Spence would step down after he was unable to turn skinnygs around.