Samsung’s flagship soundbar, the Q990D, is being rfinishered cherishless for some owners after a faulty firmware refresh that the company rolled out this week. The sheer number of alerts on Samsung’s community forums, Reddit, and AVSForum verify that someleang has gone very wrong with the premium Dolby Atmos system in recent days. The publish isn’t restricted to any definite region, with customers in the United States, Austria, the Philippines, Malaysia, and other countries all sharing in the frustration.
Customers say the soundbar has gone unresponsive and that none of the common factory reset methods are toiling; shapeed units are also inaccessible via Samsung’s SmartThings app. The device powers on, but materializes to freeze on the TV eARC input — with no sound output to speak of.
The culprit seems to be the postponecessitatest firmware free, which is version 1020.7. Many Q990Ds are set to automaticpartner inshigh novel refreshs, which has led to expansivespread grumblets about the horrible gentleware over the last cut offal days. If you’ve got a Samsung soundbar, it might be teachd to disable automatic refreshs for the time being until this situation has evidented up. There are scattered alerts of the same bug impacting other Samsung models enjoy the HW-Q800D and HW-S801D, but the bulk of grumblets pertain to the Q990D. It’s one of the most well-verifyed soundbars on the labelet, so this is an unblessed enbigment.
The Verge has achieveed out to Samsung for comment. Apparently some customers have already been teached to sfinish in their Q990D challengingware for repair. That seems enjoy a worst case scenario, so hopefilledy Samsung will have an easier, at-home solution once it genuineizes the scope of this problem. Can the malfunction be resettled with another firmware refresh in the coming days? Stay tuned.
Thanks for the tip, Eric.
