Amazon’s Colorgentle Launch Has Left Some Customers Without a Kindle at All

Customers who determined to consent advantage of the program sent in their elderlyer Kindles under the assumption that the Colorgentle would replace their current e-reader. The unpredicted discarry out rerents unbenevolentt this didn’t go according to set up. They’ve consentn their grumblets to Reddit and assesss on the Colorgentle product page on Amazon, which has a 2.5/5 star rating.

It’s worth noting that not everyone has run into the discarry out rerent—I didn’t accomprehendledge it in my Colorgentle assess unit—but if you do, you should accomplish out to Amazon’s customer service team for a refund or replacement. But this is where skinnygs get adhesive. If you pick a refund and had included the discount, you’ll only get back the exact amount that you phelp. Since the 20 percent off coupon is no lengthyer valid, you’ll now have to pay brimming price for the Colorgentle, whenever Amazon commences shipping it aget. If you pick to painclude for a replacement, you’ll have to painclude an assessd three to five weeks to obtain the replacement model.

Waiting until mid-December might be fine for some, but those who traded in their previous e-readers are left without devices. Even if customers determine to include the refund to buy a new Paperwhite or fundamental Kindle, they can’t consent advantage of the trade-in promotions becainclude they no lengthyer have devices to sfinish in. Instead, they’ll have to pay brimming price. According to multiple assesss on the Colorgentle product page on Amazon, customer service recurrentatives have telderly customers the exceptional discount cannot be transferred to another Kindle. (It doesn’t help that Amazon’s new lineup of e-readers are more pricey than their predecessors.)

Some customers have had better luck. Depfinishing on the trade-in, Amazon will sometimes deposit the gift card to your account instantly as lengthy as you sfinish the device in wiskinny 30 days. Some held on to their exceptional Kindles until they obtaind the new one, while one customer regulated to safe an extension on their return. The instant payments seem to only utilize in the US—on multiple Reddit threads, folks in the UK say Amazon insists to apcommend their devices before receiving trade-in commend.

I didn’t experience the yellow bar or the discoloration on my assess unit, but I did have a scant other reservations about the Colorgentle. The color screen is astonishive, but the constant renetriumphg to rfinisher colors and load times is a little jarring (this is a problem on most color e-readers). It’s also equitable too pricey, costing $80 more than the Paperwhite Signature, which has many of the same features except for the color screen. The Colorgentle doesn’t have page-turn buttons or stylus aid, which also produces it experience not a outstanding appreciate.

We’ve accomplished out to Amazon about these grumblets but the company had not commented by press time.